In opdracht van StudiekeuzeOpMaat is er onderzoek gedaan naar de klanttevredenheid van de klanten van StudiekeuzeOpMaat over het traject zoals dat door hen aangeboden wordt. De vragen die gesteld zijn in de onderzoeken zijn gebaseerd op dienstenkwaliteitstheorie van Grönroos. Hij stelt dat de ervaren …

De opdrachtgever voor dit onderzoek is bedrijf X. Het bedrijf kampt met het probleem dat er sinds 2008 steeds meer klanten weggaan bij het bedrijf. De aangeboden service is volgens de opdrachtgever de voornaamste aanleiding van dit probleem. Service is namelijk een ontastbare factor waar de klant ontevreden …

The ideology of inclusive education signifies that every child should be able to attend a regular school, unless there are insoluble barriers which make this impossible. This principle is voiced in treaties such as the Salamanca Statement and the No Child Left Behind Act. Accordingly, many countries …

Unitedstudios was founded in 2008 and its principal mission is to establish a superior quality photo and film production studio in the south of the Netherlands through creativeness, innovation, flexibility and outstanding customer service. The studios main service is providing complete advertising solutions, …

‘Creating the Difference’ is the theme of the 2014 edition of the Chi Sparks conference. It is also the challenge that the Human-Computer Interaction (HCI) community is facing today. HCI is a creative field where practitioners engage in design, production, and evaluation of interactions between people …

Developing an IT application facilitating Shared Decision Making (SDM) in dementia is complex. This is caused by the increasing cognitive decline associated with dementia and the number of involved people (people with dementia, informal caregivers and case managers). The aim of this study is to identify …

The Netherlands breeds higher segment, potential Olympics horses with unbelievably high price ranges. These horses are already being exported internationally. However, the export approach might lack efficiency. The following research question is brought forward to research whether this sector has potential …

This export marketing plan will identify the British E-bike market for Mihatra BV, a medium sized Dutch producer of E-bikes. The objective of the plan is to find out what the best market positioning and marketing would be for Mihatra in the United Kingdom. The central research question is therefore: …

This article describes a European project which was aimed at improving the situation of persons with psychiatric or learning disabilities with regard to social participation and citizenship. The project took place in three countries (Estonia, Hungary and the Netherlands) and four cities (Tallinn, Budapest, …

Tim Hortons is a Canadian quick service restaurant best known for its coffee and doughnuts. It opened its first coffee shop in 1964 in Hamilton, Ontario. From the start, Tim Hortons has focused on top quality products that are always fresh and delivering exceptional service. It has grown into the largest …