This paper is a case report of why and how CDIO became a shared framework for Community Service Engineering (CSE) education. CSE can be defined as the engineering of products, product-service combinations or services that fulfill well-being and health needs in the social domain, specifically for vulnerable …

Full text beschikbaar met HU-account. The aim of this study was to investigate, using a mixed-methods design, the added value of a trained Hospital Elder Life Program (HELP) volunteer to the quality of hospital care in the Netherlands. The trained volunteers daily stimulate older patients, at risk of …

Frequent and targeted support to professionals is essential to control for quality delivery of services. In youth care settings, there is limited time and capability to implement all of the support systems that are suggested by program developers. With the pressure and responsibility to provide services …

Purpose Palliative care improves quality of life of patients and relatives facing life-threatening illnesses; it places their needs central (WHO, 2015). It is however unknown if facility design in Dutch hospice care facilities fulfils these needs. This paper aims to establish if services and spaces of …

Abstract Objective: To describe changes in the health service delivery process experienced by professionals, patients and informal caregivers during implementation of a national programme to improve quality of care of geriatric rehabilitation by improving integration of health service delivery processes. …

This survey is about recognizing patterns in the way Small and Medium Enterprises (SMEs) organize their procurement activities. The scope of the survey is limited to the key commodities of the SME. A key commodity is defined as the purchased product or service group which is essential for realizing the …

Na het opstellen van de probleemformulering is er literatuuronderzoek gedaan waar een theoretisch kader met conceptueel model uit voort is gekomen. De theorie die aansluit bij dit onderzoek naar ledentevredenheid is het Total Perceived Service Quality-model dat ontwikkeld is door Christian Grönroos in …

Opdrachtnemer Laura Heemskerk kreeg de opdracht om onderzoek te doen naar de klanttevredenheid, specifiek gericht op de noten van het huismerk. Dit was nodig omdat een aantal consumententrends opgemerkt werden. De belangrijkste trend is dat de consument bewuster omgaat met eten en gezond eten prefereert …

The Dutch equestrian sports market has gone through many changes over the past years. The equestrian sports market increased by 16% between 2001 and 2006, a time where the brand HV POLO had a strong growth in business. Between 2006 and 2011,the company noticed change as the equestrian sports market …

Onderneming X is een groothandel die gespecialiseerd is in het exporteren van bloemen, planten en aanverwante artikelen. Binnen het Verenigd Koninkrijk vormen tuincentra en bloemisten de belangrijkste doelgroepen. Om hen te bereiken, maakt Onderneming X gebruik van een webshop. Een Engelse accountmanager …