This research aims to visualise the Customer Journey map for CCEP to convince the company to invest in customer experience to maintain customer loyalty and strengthen it. Furthermore, this research aims to identify any other improvements that will lead to efficiency within the hospitality department. …

Some nurses are responding rebelliously to the changing healthcare landscape by challenging the status quo and deviating from suboptimal practices, professional norms, and organizational rules. While some view rebel nurse leadership as challenging traditional structures to improve patient care, others …

Plastic pollution of rivers, seas, and oceans is currently one of the most pressing environmental issues. The litter traps constructed by CLEAR RIVERS provide a way to clean the rivers of litter by utilising winds and currents. CLEAR RIVERS wants to know how to improve the effectiveness of current litter …

This research contributes to understanding and shaping systems for OFMSW separation at urban Small and Medium Enterprises (SMEs, such as offices, shops and service providers). Separating SMEs’ organic fraction of municipal solid waste (OFMSW) is both an opportunity and a serious challenge for the transition …

Objective To develop sets of core and optional recommended domains for describing and evaluating Osteoarthritis Management Programs (OAMPs), with a focus on hip and knee Osteoarthritis (OA). Design We conducted a 3-round modified Delphi survey involving an international group of researchers, health professionals, …

Participatory design research to support selfregulated teaching, EARLI 2023

Recent studies have shown that the climate is seeing a rapid change, causing amongst other sea level rise. Although the protection standards for conventional flood protection are generally high in The Netherlands, flood protection experts from government, research and industry are exploring alternative …

Despite continuous efforts in various economies, amongst others in South-East Asia, the full potential of social entrepreneurship (SE) is difficult to realize (STEPup project comparative study findings). Challenges that need to be addressed include the lack of skilled employees, business understanding …

In recent years, the debate about the design of the monetary system has become increasingly prevalent. A major topic within this debate is central bank digital currency or CBDC for short. A survey by the Bank of International Settlements (BIS) shows that in 2022, nine in ten central banks (CB) explored …

In the last month, the Visual Methodologies Collective participated in Regenerative Futures, a month-long design challenge to envision what a more desirable future could look like. Launched by SPACE10, a research and design lab based in Copenhagen, the call invited to use different AI generative models …