The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Knee joint instability is frequently reported by patients with knee osteoarthritis (KOA). Objective metrics to assess knee joint instability are lacking, making it difficult to target therapies aiming to improve stability. Therefore, the aim of this study was to compare responses in neuromechanics to …

Onderzoek naar consumenten gedrag bij recyclen. Wat zijn belemmerende en stimulerende factoren bij het aanschaffen van gerecyclede producten en het inleveren van producten ter recycling? Het onderzoek geeft antwoord op deze vraag door middel van customer journey mapping.

Background Gait analysis has been used for decades to quantify knee function in patients with knee osteoarthritis; however, it is unknown whether and to what extent inter-laboratory differences affect the comparison of gait data between studies. Therefore, the aim of this study was to perform an inter-laboratory …

Malmö is well known within the field of urban hydrology, as the city was a pioneer in integrated water management (Stahre 2008). In 1998 the Augustenborg neighbourhood was refurbished due to its reoccurring problems with flooding and damage caused by water (Niemczynowicz 1999). The project “Ekostaden” …

Purpose This paper sets out to compare different methodologies for measuring the value(s) of live popular music and to explore the different motivations amongst a range of organisations engaged in that work. Design/methodology/approach The authors analyse how the values of live music are measured, who …

The Knowledge Alliance for Communities of Practice for Healthy Lifestyle (COP4HL) aimed at developing and sustaining communities of practice (COP) in order to stimulate innovation and socio-economic development in the area of Healthy Ageing. Promoting Healthy Ageing, and specifically an Active & Healthy …

The ageing of people with intellectual disabilities, with associated mor bidity like dementia, calls for new types of care. Person-centered methods may support care staff in providing this, an example being Dementia Care Mapping (DCM). DCM has been shown to be feasible in ID-care. We examined the experiences …

Background: Despite the large availability of caregivers, there are no standardized care pathways for patients with acne. This increases the risk of ineffective care and unnecessary medicalizing. To better understand how to provide effective, efficient, and patient-satisfying care, it is necessary to …