This document describes the graduation project I carried out at the AMI research group at Saxion Hogeschool in Enschede during the period of 18-11-2019 through 22-4-2020. The goal is to prove that I possess the ability to design and create professional-grade software in a professional setting and in …

The aviation industry is a changing industry in which several factors influence the performance of the airport and the network of airports that are interconnected. Business models, technical operations in airspace and in the airfield, societal conditions among others are some of the ones that must be …

This study investigates the mediating role of organizational citizenship behaviours (OCBs) on the leader-member exchange (LMX) and employee performance relation and the degree to which work experience moderates the relation between leader-member exchange and OCBs. Lecturers from six technical universities …

Dit onderzoek gaat over de componenten stuurinformatie en KPI’s. Vanuit de afdeling business control is er de behoefte om de performancemeting van de afdeling Klant & Markt beter in kaart te brengen en waar nodig te optimaliseren. Momenteel zijn de stuurinformatie en KPI’s niet inzichtelijk om goed …

Cooperatives are special because the members not only own the cooperative, but also patronize it. CEO’s decision has an impact on the overall members’ interests. Understanding how CEOs differ from members regarding their evaluations on cooperative performance and what causes the differences, is valuable …

The term last-mile delivery refers to the final leg of a business-to-customer service, in which products are shipped from a depot to a destination point bymeans of land transportation, such as vans and small trucks. Although these vehicles provide a common and easy way to consign products, companies …

This text has become a performance of (affirmative) entrepreneurship. This is done by a set of writing (and methodological) techniques: autoethnography, the triptych of mimesis, poiesis, kinesis and a life journey that forms the base of the chapter. As such, this text challenges some well-known shortcomings …

A considerable amount of literature has been published on Corporate Reputation, Branding and Brand Image. These studies are extensive and focus particularly on questionnaires and statistical analysis. Although extensive research has been carried out, no single study was found which attempted to predict …

The global industrial economy is still predominantly linear, working according to the take-make-waste principle. This has affected the planet to a concerning amount, which is why the European Union signed the Paris Agreement, committing to a 1,5 to 2 degree scenario of global warming. In order to achieve …