The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
Harald Pol (Onderzoeker); Mirjam Galetzka (Onderzoeker); Ad Pruyn (Onderzoeker)
It Happened on Tinder
Hetsroni, Amir; Tuncez, Meriç
Making animal welfare matter: Positioning animal welfare as personally relevant
Lenka van Riemsdijk (Lid Lectoraat)
The performativity of a management accounting and control system: exploring the dynamic relational consequences of a design
Wil van Erp (Lid Lectoraat); Frans Roozen (Onderzoeker); Ed Vosselman (Onderzoeker)
The praxis of HR analytics
C.P.M. Netten; R. Choenni; M.S. Bargh
Decision factors for outsourcing On-premise Applications of institutions for higher education.
Rik Nijman (Onderzoeker); Pim Schouten (Onderzoeker); Pascal Ravesteijn (Lector)
A design method for data driven business models
Haaker, Timber; Groot, Wouter; Hekman, Erik; Lüdeke-Freund, Florian; Froese, Tobias
Persuasive location-based messaging to attract consumers to a physical store: a construal level theory approach
Meents, Selmar (Amsib (Cedis)); Verhagen, Tibert (Lectoraat Digital Commerce); Merikivi, Jani; Weltevreden, Jesse (Kenniscentrum Carem)
A Situational Approach to Data-Driven Service Innovation
Marlies van Steenbergen (Lector); Jeroen van Grondelle (Lid Lectoraat); Lars Rieser (Onderzoeker)
Business process management maturity and performance
Guido Ongena (Lid Lectoraat); Pascal Ravesteijn (Lector)