This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

It is discussed that the cultural sector provides opportunities to develop key competencies, also referred as generic competencies. Competencies are described as skills, knowledge and attitudes that profession practisers needs to apply in a professional practise, besides job-specific competencies. A …

In the absence of words… A systemic N=1 study of Art Therapy in combination with Storytelling as a contributive therapy for adults suffering with acquired brain injury and possibly diagnosed with aphasia. People with acquired brain injury and aphasia can experience communication impairments and therefore …

Objective To develop, implement and evaluate a personalized patient discharge letter (PPDL) to improve the quality of handoff communication from hospital to home. Design From the end of 2006–09 we conducted a quality improvement project; consisting of a before–after evaluation design, and a process evaluation. …

Many of today’s challenges that confront society are complex and dynamic and require new perspectives, new ways of looking at problems and issues, in order to be able to come to solutions that could not be found before. This process is called reframing and we suggest that one of the key stages in this …

This article provides an introduction to the topic of multinational management. Multinational management employs a set of principles, theories and models, forming a systematic framework for managing organizations in a global context. This introduction will provide an embarkation point so as to demystify …

Purpose - This paper aims to establish the profile of an excellent facility manager in The Netherlands.Design/methodology/approach − As part of a large-scale study on profiles of excellent professionals, a study was carried out to find the key characteristics of an excellent facility manager. Three panel …

The final paper has been developed for CIBANK Bulgaria, as part of the final project for International Communication Management at The Hague University of Applied Sciences. The internship took place at International Office of CIBANK. The main goal of the research project was to develop a new internal …

The paper analyses key elements of communication that may lead to accusations that a company is engaging in practices of greenwashing failing to create stakeholder engagement. According to sensemaking and sensegiving approaches, the theoretical foundations that underpin the concepts of corporate social …

Doel van het SPEACH project is via docenten lichamelijke opvoeding en sportcoaches (MBO, HBO en Master niveau) gezondheidsbevorderende sport en lichamelijke activiteit (HEPA) bij kinderen en jongeren te stimuleren. Om dit te bereiken worden studiemodules ontwikkeld voor en met medewerking van huidige …