Opdrachtnemer A. Iseger heeft onderzoek gedaan naar de totaal waargenomen servicekwaliteit van de DHL PBT onder klanten van DHL Freight. Het doel van dit onderzoek is inzicht krijgen in de totaal waargenomen servicekwaliteit van de DHL PBT, teneinde het management van DHL Freight op 9 januari 2017 een …

Results of this survey indicate that there is a great degree of interaction between military and civilian personnel in defence organisations. In particular, approximately 90% of civilian personnel indicated that there are military personnel in their workplace, and similar percentages of military personnel …

The objective of the study was to evaluate the capacity of Northern Bandung Dairy Farmer Cooperative (KPSBU) to support farmers in producing good quality milk within the milk value chain in West Bandung Regency, West Java. The study used qualitative research strategies including desk study, case study, …

The collapse of the Corporate Commercial Bank in 2014 is the biggest financial fraud case that occurred in Bulgaria since it joined the European Union. The prosecutors’ indictment defines it as a pyramid scheme case. It had a great impact on Bulgarian economy and politics, as its measurable impairment …

This dissertation investigates how an NGO like PETA (People for the Ethical Treatment of Animals) can recover its brand equity after this was damaged due to a scandal. The focus was on improving perceived service quality as this appeared to be a very important aspect of brand equity that is damaged severely …

Opdrachtnemer Charlotte Andeweg heeft een onderzoek uitgevoerd voor de afdeling Marketing en Communicatie van Hogeschool Leiden over de klanttevredenheid van deze afdeling. De opdrachtgever wil te weten komen waarom de interne klant niet tevreden is over de afdeling. Hij wil weten wat moet verbeteren …

This thesis deals with the problem of students who do not always know how to fill in their leisure time. There is limited information on the behaviour of Dutch students in their leisure time. By researching their passion related behaviour I gained insight in the positive and negative points regarding …

This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

De onderzochte organisatie is een leverancier van wieler- en schaatskleding. Sinds 2012 is het produceren van teamkleding de kernzaak. De opdrachtnemer loopt de afstudeerstage intern op het kantoor van de organisatie. Opdrachtnemer Karlijn van Krimpen kreeg de opdracht om onderzoek te doen naar de klanttevredenheid …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …