The enhancement of A/B testing in web design
Martijn van den Broeke (Student); Jacob Adriani (Begeleider); J.T.C. Jessen (Begeleider); Cesar Zijp (Begeleider)
Business Customer eXperience Alignment Framework
Felix Gras; Pascal Ravesteijn (Lector); Marlies van Steenbergen (Lector); Roland Bijvank (Lid Lectoraat)
Robotisering binnen de Servicedesk
Bart Nieuwenhuijs (Student); Gerritjan Boshuizen (Begeleider)
Developing valuable B2B relationships
Ilse Schouten (Student); Amber Herrewijn (Docent); Frits Hoogteijling (Docent)
An evaluation of the role of the customer experience centre in ABB’s sales process
Jeanne Verheyden (Student); Lindsey Reid (Begeleider)
The Role of the Supply Chain as Decision-Factor for Online Cross- Border Trade-Expansion
Marja Exalto-Sijbrands (Lid Lectoraat); Guido Ongena (Lid Lectoraat); Pascal Ravesteijn (Lector); Benny de Waal (Lid Lectoraat)
Business Case qklinker
Veuger, Jan; Koeken, D.
Handling consumer messages on social networking sites
Demmers, Joris; van Dolen, Willemijn M.; Weltevreden, Jesse W.J. (Kenniscentrum Carem)
The experience phase of the Sustainable Tourist in Catalonia
B. Heerschop (Student); I. Ballestín (Begeleider); Ingrid de Vries (Begeleider); Sarah de Bakker (Begeleider)
Evaluating the value of the customer self-service portal for services in Philips Lighting
Kyra van de Valk (Student); Nantawan Noi Kwanjai (Begeleider)