This project involved the design and innovation of the customer journey of Heroes Den Bosch, a basketball club in The Netherlands looking to create a long term bond with its fanbase, to increase the occupation of the stadium. By adapting literature done to the current situation, a customer journey map …

Mexico City airport is located close to the center of the city and is Mexico’s busiest airport which is considered congested. One of the consequences of airport congestion are flight delays which in turn decrease costumer’s satisfaction. Air traffic control has been using a ground delay program as a …

Ymere and the city Almere will in the next ten years develop the residential area Almere Hout Noord. The ambitious targets of this area is a CO2 neutral and energy independent neighborhood with an EPC demand of 0,4. Because of the area's limitations an investigation into air source heat pumps was needed …