The development of intercultural competences has become a prominent goal for many study programs in higher education. A widely used frame to measure intercultural competence is Cultural Intelligence (CQ). While empirical research has focused extensively on the development of CQ by means of (student) …

This research aims to visualise the Customer Journey map for CCEP to convince the company to invest in customer experience to maintain customer loyalty and strengthen it. Furthermore, this research aims to identify any other improvements that will lead to efficiency within the hospitality department. …

Background and purpose: Many older patients with cancer have their family members, often their adult children, involved in a process of treatment decision making. Despite the growing awareness that family members can facilitate a process of shared decision making (SDM), literature about SDM pays little …

Whereas different aspects of teaching and learning in Higher Education are often discussed within an academic community, teaching the EU seems to receive less attention. Especially in recent years we testimony the decreasing interest to EU studies in universities, including some signs of disappearing …

European Integration qualifies as perhaps the most interesting experiment in present-day international relations. Throughout its existence, the European Union’s power as an economic, political or military actor has changed constantly. The current status of the EU has an impact on how the EU functions …

Keynote during the International Business School Team day on Sustainability / Launch of the Jean Monnet Chair in Sustainable EU Economy

Speaker in the Closing Panel on Sustainability