Samenvatting

Dutch nursing homes are currently confronted with two seemingly incompatible goals: a more
client-centred approach and the necessity to reduce costs at the same time. It is becoming
increasingly apparent that healthcare logistics can contribute to providing high-quality care and support at a reasonable cost. Moreover, care and support which takes the client’s preferences
as starting point. A literature study revealed that there is very little in terms of a framework for
healthcare logistics that embodies both aspects. Therefore, the authors developed a conceptual
framework that meets both requirements. Existing insights on client-centredness and healthcare
logistics were used to develop the framework, which offers a structure for both future research
and practice in healthcare logistics in nursing home care. This paper reveals that further empirical
research is needed to better understand how variability, volume and predictability are interrelated
and how they influence the plannability of healthcare activities in terms of what, when, where and
by whom.