Samenvatting

Knowledge sharing is of vital importance for the success of organizations. People are not always successful in locating information and experts, exchanging knowledge with others outside their close circle, and sharing information that is tacit and difficult to communicate. Organizations tried building IT-systems and offering rewards to improve knowledge sharing, which was mostly in vain. In this thesis it is proposed that social media use might provide answers. The “digital natives” were the better social media users, while the “Babyboomers” excelled as knowledge workers. In the practical implications it is advised that organizations let the generation groups learn from each other.