Samenvatting

This research paper is written acting upon instructions from Ahold European Sourcing. This department within the international retail organization Ahold (Koninklijke Ahold N.V.) is responsible for the purchasing of private label, fresh, non food and not for resale goods in Europe.
Ahold European Sourcing wants a Performance Management System to measure its performances and to communicate these performances back to its employees.
The research question is the following:

What is the Performance Management System that is best suitable for measuring Ahold European Sourcing?