Samenvatting

In order to empower more people to become more selfreliant
in society, interactive products and services should
better match the skills and values of diverse user groups. In
inclusive design, relevant end-user groups are involved
early on and throughout the design and development
process, leading to a better user experience. However, for IT
businesses not operating in the academic domain, getting
access to appropriate user research methods is difficult. This
paper describes the design and prototype development of
the Include Toolbox, in close cooperation with practitioners
of small to medium sized enterprises (SMEs) in IT. It
consists of an interactive app paired with a book. The app
helps to find suitable research methods for diverse user
groups such as older people, people with low literacy, and
children. The book offers background information on the
advantages of inclusive design, information on different
user groups, and best practices shared by other companies.