Samenvatting

The hard side in total quality management of measurement and data analysis can only be successful if it is replenished with the soft side, the people side. This conclusion has serious consequences for the education of professionals, especially managers. Managers should be trained in soft skills, trained in managing themselves and their relations with others. The recent research done by Meduprof-S focuses on the question which skills are needed and on the extent to which business schools quality standards consider soft skills to be important in the education of managers .