Samenvatting

Vertaling van Sturing en organisatie van ICT voorzieningen.
This book deals with the topic ICT governance, management and organization. Basis of the book is the control paradigm. This paradigm makes a distinction between the organization and its governance. So first an ICT organzation is built up. The processes in the IT demand and IT supply organization are explained. After that with its governance and management is dealt with. The theories of Luftman, Weil, Willcocks, van der Pols etc. are incorporated. Methods as CMMI, ITIL, Cobit, BISL, ASL,MOF, eTOM, ISPL and Cobit are positioned, while standards like ISO27001 and ISO38500 is explained. (Out)sourcing,near shore (out)sourcing, on shore (out)sourcing and off shore (out)souring gets its place.