Samenvatting

This thesis project deals with the central question of how Reisen mit Sinnen can internally manage upcoming tourism disasters in a more efficient way. The following management question is answered within the thesis: 
How can a crisis management guideline for Reisen mit Sinnen be designed in order to efficiently prepare, respond and recover from uncontrollable crises?
The project focusses on developing internal management procedures for Reisen mit Sinnen to master unforeseen disasters in destinations most efficiently. Especially the tourism industry needs to respond to different disasters all over the world in order to act responsibly and to meet the ultimate goal of keeping clients safe. As the world is facing more disasters nowadays, especially due to climate change, businesses need to be agile and adapt to this external development. The importance of having set management guidelines in place shows the current disaster of COVID-19, which requires a lot of responsibility and management from all kind of tourism businesses all over the world, especially from tour operators.
With the gained input, the stated management question is answered, and the advice is recommended to be made use of by Reisen mit Sinnen in times of occurring disasters. Implementing the advice makes the internal management processes more structured and efficient so that clients are ensured in safety and Reisen mit Sinnen is seen as a responsible and trustworthy tour operator.