Out of the shadows
influencing train passengers’ perceptions and satisfaction by increasing visibility of cleaning staffOut of the shadows
influencing train passengers’ perceptions and satisfaction by increasing visibility of cleaning staffSamenvatting
Traditionally, most cleaning activities take place in the evening or during nighttime. In the Netherlands, day-time cleaning is becoming increasingly popular. It is however unknown how day-time cleaning affects perceptions and satisfaction of end-users. An experimental field study was conducted on trains of Netherlands Railways (NS) to determine how the presence of cleaning staff affects perceptions and satisfaction of train passengers.
| Organisatie | Hanze |
| Gepubliceerd in | 25th European Facility Management Conference (EFMC) 2017 Madrid, Spain, ESP |
| Jaar | 2017 |
| Type | Conferentiebijdrage |
| Taal | Engels |
