High on empathy
clarifying the concept and role of empathy competence in professional communicationHigh on empathy
clarifying the concept and role of empathy competence in professional communicationSamenvatting
Empathy is considered a key factor in excellent performance in the field of professional communication (Fuller, et al., 2018). Despite this, training empathy competence is not a current focus for many professional programs. This may be because there is no known model of empathy competence applied to professional communication contexts. Furthermore, how exactly empathy plays a role in the success or failure of communication projects is not known.
| Organisatie | Hanze |
| Gepubliceerd in | The 7th Bi-Annual Conference of the European Communication Research and Education Association (ECREA) Lugano, Switzerland, CHE, Uitgave: 7 |
| Datum | 2018-11-02 |
| Type | Conferentiebijdrage |
| Taal | Engels |
