Samenvatting

This study examines the effects of medicine shortages on patient experiences in pharmacies, focusing on emotional reactions like anger and frustration. Patients experience anxiety, stress, and feel uninformed, which worsens their symptoms and leads to aggressive situations. Communication challenges and demographic differences were identified, with elderly patients feeling more frustrated. Recommendations include improving communication, training pharmacy staff, and providing support systems to enhance patient care and reduce the negative impact of medicine shortages.