Thinking in terms of blockchain technology has developed rapidly over the past decade, with the focus primarily being on all the new possibilities created by this essentially technology-driven development. At its core, blockchain technology consists of a combination of reliable communication mechanisms …

Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …

Effective and quality online education requires an instructional design approach that can lead to educational transformation. This approach can be characterized by advanced flexibility, learner autonomy and extensive use of digital technologies to enhance learning outcomes. One of the main challenges …

This PhD research project is about how Dutch development NGOs use social media for their development projects. For this, the following research question has been investigated: how do Dutch development NGOs use social media to further the development activities of their organisations? The purpose of this …

Amsterdam is known to be a cosmopolitan and multicultural city with multiple economic opportunities. Such context provides suitable legal, political and economic conditions where newly arrived migrants are introducing their business ideas. Migrant entrepreneurs are interacting with the economic ecosystem …

People with a visual impairment (PVI) often experience difficulties with wayfinding. Current navigation applications have limited communication channels and do not provide detailed enough information to support PVI. By transmitting wayfinding information via multimodal channels and combining these with …

This chapter explores how various organizations are engaging millennials in the energy transition. In the climate accord from Paris, almost all countries in the world agreed upon reducing greenhouse gasses, so climate change will be limited. In order to do so, we do need to cut down on our use of fossil …

The 5th International CSR Communication Conference was hosted in Stockholm, by the Stockholm School of Economics in September 2019. Scholars and practitioners from all five continents were present at this great event. Alongside with around 60 academic presentations included in the proceedings, the program …

This paper is the documentation of a graduation internship at Digital Society School (DSS). DSS is a studio within Amsterdam University of Applied Sciences (HvA) which focuses to research the impact of technology on society. In this project, DSS teamed up with Ajax Fancare to solve their logistical problem …

Information and communications technologies (ICTs) in human services are on the rise and raise concerns about their place and impact on the daily activities of professionals and clients. This article describes a study in which a social mobile application was developed for job coaches and employees and …