Covers papers organized in topical sections on AI methods for ambient intelligence, evaluating ubiquitous systems with users, model driven software engineering for ambient intelligence applications, smart products, ambient assisted living, human aspects in ambient intelligence, Amigo, WASP as well as …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

The severe shortage of donors is a major constraint facing European countries. In Europe more than 60,000 patients are on waiting lists for an organ transplantation. Because of the shortage of donated organs, every day almost ten people die in Europe while on the waiting list. But what are the causes …

In November 2006, SOMO published a report that criticised labour conditions in Nokia's factories in Asia. This report revealed conditions where workers work up to 72 hours a week with compulsory overtime, have insecure employment contracts and work in unsafe factories, where no or inadequate protection …

Agriculture is the main driver of the economy and the source of living for the majority of the population in Ethiopia. However, its performance has been poor and unable to feed the ever increasing population. Thus there is a need to change this trend and ensure the food security of the population. Agricultural …

EBEN Research Conference 2007.Presentation on the outcomes of two event-studies provided by two sustainability research agencies: Sustainable Asset Management (SAM) and Kinder, Lydenberg and Domini (KLD). The results are included in my PhD thesis report entiteled 'Corporate Sustainabilty Performance: …

The impact communities of practice (CoPs) make can be understood in several different ways, depending on which theoretical perspective is used. For example, CoPs have been studied from a learning-theory perspective, from organizational development theory, and from a small-group theory. To understand …