In service design projects, collaboration between design consultant and service provider can be problematic. The nature of these projects requires a high level of shared understanding and commitment, which providers may not be used to. We studied designer-provider collaboration in multiple real-life …

Outsourcing of business processes and information technology (IT) operations is an important trend in large and middle-sized organizations. However, outsourcing could affect the organization’s ability to align its IT with business strategy and operations. This article reports a qualitative study into …

De opdracht is om te onderzoeken hoe afspraken rondom Reparatie, Onderhoud en (reparatie en wissel van) Banden (ROB) door de berijder zelf via ALD Automotive ingepland kunnen worden. Middels een Service Level Agreement (SLA) heeft ALD Automotive afspraken met de leveranciers van ROB. Via de website van …

In dit afstudeerverslag is het onderzoek opgenomen naar de invoering van Cloud Computing bij Group IT - International Systems (INTS). Naar aanleiding van de noodzaak van de afdeling INTS om haar producten en diensten goedkoper aan te kunnen bieden aan de klant is vanuit PostNL de vraag naar voren gekomen …

This report contains an internal and external analysis of Brand New Day. The goal of the report is to see which improvements Brand New Day has to conduct to reach their marketing objective of 2013. By analysing the internal and external factors recommendations will be made to reach the marketing objective …

Purpose - This paper aims to identify perception gaps on the quality of facility services among different users of educational buildings, and provide possible explanations for these perception gaps, and discussing the consequences regarding Facility Management (FM) governance. Design/methodology/approach …

Er is een nieuwe NEN-norm, namelijk de NEN-EN 15221. Er is onderzocht wat deze 6-deligeserie van de NEN-EN 15221, en voornamelijk de NEN-EN 15221-3, voor het Facilitair Bedrijf van het azM (FB) kan betekenen. De NEN-EN 15221 biedt facilitaire organisaties in Europa houvast om de organisatie op diverse …

The first PA program in India was established in 1992 with a focus on expanding cardiovascular surgery. Since then, eight additional programs have developed (in total seven baccalaureate and two master's level programs). Approximately 850 graduates are distributed throughout southern India with concentrations …

Logistic Service Providers main concern was to ensure reliability for a low price (Christopher, 2005). Dutch Logistic Service Providers still have these two aspects at the top of their list, but also have to take in a new aspect: sustainability. 88% Of the investigated Logistic Service Providers have …

In this dissertation, the changes introduced by the Lisbon Treaty to Common Foreign Security Policy (CFSP) in order to address and improve the coherence of the EU's external action are examined. In order to understand the coherence problem that existed in the EU's external action before the Lisbon Treaty …